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Meet LUMINAIRE — Your AI Conversation Analyst

Reveal actionable insights and caller sentiment.

LUMINAIRE for ESI Cloud transforms your recorded calls into a strategic resource—transcribing calls and delivering meaningful, actionable insights. Designed exclusively for the ESI eCloud PBX™  platform, LUMINAIRE uses AI-powered tools to analyze your stored call recordings, uncovering details about the topics and tones of your callers. 

LUMINAIRE helps your business:

  • Uncover actionable insights into your customer conversations from analyzing call recordings
  • Convert your recorded calls into easy-to-read, searchable text
  • Quickly gauge a customer’s emotional tone, allowing proactive issue resolution
  • Identify trends and patterns, clearly identifying opportunities and areas needing improvement
  • Easily find information via keyword searches
  • Review employee and agent conversations to train and improve conversational skills 

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Meet LUMINAIRE for ESI Cloud™

 

Unlock the Hidden Value of Your Business Calls

Enhanced
Customer Insights

  • Review and transcribe stored call recordings

  • Sentiment analysis to identify customer tone

  • Search for keywords within transcription data

Streamlined
Operations

  • Empower supervisors to assess performance

  • Identify areas for additional agent training

  • Reinforce quality and support standards

Faster Issue
Resolutions

  • Review critical calls to understand context

  • Call transcriptions help protect your business and resolve disputes and claims

Smarter
Decision-Making

  • Use real data rather than anecdotal feedback

  • Adjust processes, messaging strategies, and workflows based on actual data

Secure Calling
Data

  • Closed AI environment does not expose employee or call data to third-parties

  • Encrypted storage of call recordings

Integrated with the
ESI Cloud Solution

  • No complicated set-up required

  • Uses same login credentials — no extra passwords

  • Works with eCloud voicemails and dashboards

Estech Systems, Inc (ESI)
6275 W. Plano Parkway
Suite 500
Plano, TX 75093

Toll Free: 800-374-0422
Phone: 972-422-9700
Fax: 972-422-9705

    Copyright © 2026 ESI (Estech Systems, LLC), a Crexendo® company. All Rights Reserved.

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