Organizations using the ESI eCloud PBX™ solution can now optimize their customer interactions with the ESI eCloud Call Center™ package. Enterprise-level features provide access to in-depth reporting, analytics, voice and SMS-enabling queues, and customizable real-time performance dashboards (i.e. Wallboards) to track call queue and agent activity. Maximize customer satisfaction by analyzing caller sentiment to quickly identify areas needing extra attention or follow-up. Agents and Supervisors using the web-based softphone, Webphone for Call Center™, have full call handling capabilities and graphed user statistics, plus easy access to queue information and call disposition. With the powerful ESI eCloud Call Center™ solution, businesses of any size can bolster customer service levels and increase satisfaction for their valuable customers.
*Feature requires specific seat types.