For
HEALTHECARE

Modern Communication for
Modern Medicine & Wellness

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Learn more about the features & benefits
on the full Cloud solution page

 

Read more in the Resource Library

 

A healthcare provider's phone system is no longer just about landlines at the nurses’ station or front desk with extension codes...

Today, your most critical patient and team communications can happen across desk phones, mobile devices, video consults, and secure text messaging. A modern cloud-based solution that unites these tools—including your smartphone—is no longer a luxury. It’s a vital investment in delivering high-quality care.

Do any of these sound familiar in your practice or facility?

  • Opening a new clinic or relocating?
  • Expanding telehealth or remote care capabilities?
  • Using outdated, unreliable phone systems?
  • Needing integration with your EHR or practice management system?
  • Want to protect staff’s personal numbers from being shared?
  • Frustrated with your current communications provider?

The truth is, today’s healthcare professionals need seamless, secure communication—whether you're at the hospital, clinic, or working from home. You should be able to move between devices and locations without compromising care quality, privacy, or compliance. Add in time-saving features and collaboration tools that improve team coordination and patient satisfaction, and you’ve got every reason to explore ESI’s "Cloud Phones for Healthcare™".

Our award-winning ESI eCloud PBX™ system offers a HIPAA-conscious, feature-rich communications platform that makes staying connected with patients, providers, and partners feel as seamless and secure as a well-run hospital wing. Let ESI help you elevate your care, protect sensitive data, and maintain unmatched levels of service—wherever and whenever your team delivers care.

It's also important for you to understand that not all Cloud VoIP providers are the same. We've been in business for nearly four decades, and we know how to keep important calls connected and flowing. Learn more below!

Jump ahead to:

Benefits | ERH & Practice Management Integrations 
Features 


Easy Web-Based
User Administration 

This web-based management dashboard provides a centralized view of a user's communications activities and settings. Admin Seats receive additional tools to manage users, queues and more.

Extensive Billing & Reports to Capture Billable Time

Key for any billable staff,  sort call records by contact, number and easily assign rates for invoicing. For a seamless billing process, connect with your Practice Management or ERH application (additional fees may apply).

Cost-Saving Tech &
Time-Saving Features

In addition to free local and long distance calling in North America, Enterprise-level feature sets designed to improve efficiency and productivity will seemingly get more time into your billable hours.

 

 

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Desktop Phones &
Mobile Calling Apps
*

Protect your personal number! From the clinic to the home-office, call and text using smartphone and web-based softphone applications. Ring one or multiple devices to make sure you're always within reach.

User Dashboard with
A.I. Assistant

Accessible from a web browser, users can bookmark and quickly return to their personal dashboard. Users can manage voicemails, text/chat messages, contacts, history, settings, or ask call questions to an A.I. assistant.

Video Conferencing
&
Team Collaboration*

Internal text and chat using the mobile app or online dashboard. Video Conferencing application provides A.I.-powered transcriptions, annotated notes, and sentiment, plus add matter numbers to video conferences.


Connected Call History

Regardless of the ESI phone or app you use, your call history, recording and details will stay connected to your business extension - freeing you up to move with ease.

Voicemail Transcriptions*

Get your voicemail messages sent to your email inbox as text. Transcribed messages can also be read and managed on the smartphone calling apps and online user dashboard.

Convenient Call Recording

Easily record your calls with a simple button push and access stored files from the online user dashboard - a great way to save conversations for training, record-keeping, or legal purposes.

 

 

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Practice Management & EHR Integrations* 

Access your contacts' information with ease when they call! This integration is essential for users requiring detailed call notes and records, or those with heavy call volumes. Interactions improve and provide a better, more valuable customer/patient experience.

Enjoy features such as: Caller Preview, Contact Pops, Click-to-Call, Address Book, Activity Logging, Note Taking, Call History and more. More than 100 integrations, including:

Clio** | Google Contacts | Outlook | Practice Panther | Salesforce

 

**Clio integration requires additional $5.50/month per user.

Find ESI/ESI-Legal in the Clio directory here.

 

Watch a brief overview of how the integration works:

 


ESI eCloud PBX™
Features:
  • ESI Athena™ A.I. Assistant
  • Automated Attendant (Multi-Language) with Speech Recognition
  • Automatic Software Updates
  • Busy Lamp Field (BLF)
  • Call History with Caller ID
  • Call Management Controls
  • (Forward, Hold, Mute, Park & Transfer)
  • Call Center Features*
  • Call Queues, Routing & Scheduling
  • Call Recording
  • Call Screening
  • Chat (Internal) & SMS Messaging
  • Click-to-Call Chrome Extension
  • Company Directory
  • Contacts Management
  • "Cradle-to-Grave" Call Details
  • Direct (DID) Numbers
  • Do Not Disturb (DND)
  • Drag-and-Drop Button Programming
  • e911 Management
  • Failover/Emergency Lines*
  • Faxing & Fax Management*
  • Find Me, Follow Me
  • Hot-Desking
  • Multi-Call Handling
  • Music-on-Hold (MoH) Management
  • Personal Conference Bridge
  • Presence Status (Internal)
  • Private Calling
  • Quality of Service (QoS) Tools
  • Robocall Mitigation
  • Single Sign On (SSO) & Multi-Factor Authentication (MFA)

* May be included in certain seats, or an add-on.

** Separate service available through ESI, but not integrated with Cloud solution.

‡ U.S., Canada, and Mexico. Some restrictions apply.


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