Customer Success Team

The Customer Engagement & Success team is to assist our existing customers with account-related issues quickly and effectively - our team is ready to help!

For technical support related issues or assistance, please visit our Support page.

Neil Huber

Dir., Customer Engagement & Success

Email: nhuber@esi-estech.com

Customer Engagement & Success Team

Current ESI Customers only.

Call Center Smiling Man Social

Cloud Customers

ESI eCloud PBX™
& ESI Hosted Services

Moves, Adds, or Changes (MAC),
Training
Billing Disputes
Cancellations or Complaints
General account-related assistance.

Call 972.905.9429 or

Submit an Add Order online.

eSaaS or SIP Trunks

ESI eSIP-as-a-Service™
& ESI SIP Trunks

Moves, Adds, or Changes (MAC)
Cancellations
For other issues, please contact your Certified ESI Reseller.

Call 972.905.9429 or

Email csvsip@esi-estech.com

On-Premises

ESI eSIP Evolution Series™
& Legacy ESI solutions

For help with these solutions, please contact the Certified ESI Reseller you purchased from.

Need help locating one? We can help you Find a Reseller in your area.

National Accounts

Contact:

Mike McHugh
Regional Sales Manager

Call 469.712.7606 or

Email mmchugh@esi-estech.com

Billing

Email: billing@esi-estech.com

Phone: 855.600.8705

ESI Bill Center Online

Website: estech.billcenter.net

FAQs: Click here to view

Understanding Your ESI Invoice

All Renewals

ESI Cloud (ESI eCloud PBX™ & ESI Hosted Services)
ESI SIP Trunks
ESI eSaaS (eSIP-as-a-Service™)

Call 972.905.9429

If you'd rather submit an online request and have someone contact you, please fill out the form below:

Customer Success Team

Customer Engagement & Success Team

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