ESI eCloud PBX™

Flexible communicative solutions are essential in today’s working environment. From feature-rich smartphone apps, SMS/Text messaging, built-in security, disaster recovery, call center features*, unlimited calling in North America, and so more, businesses should have everything they need to maximize productivity. ESI’s Cloud-based solution has the features and add-on tools that make it one of the most dependable communication solutions for any business.

ESI ECLOUD PBX™

The ESI eCloud PBX™ is an award-winning hosted phone system that leverages the internet for core call processing and routing, eliminating the need for on-premises equipment that require complex programming and maintenance. This powerful solution saves companies both time and money, providing increased scalability and allowing the solution to grow alongside their business. Additionally, unlimited calling in North America and Mexico (some restrictions apply) will help save even more on communications costs.

Now more than ever, businesses need the ability to manage a distributed workforce, whether in the office or working from home. This solution delivers users the critical flexibility and business tools to work from anywhere the job requires. Always on the go? The companion smartphone application lets busy professionals use their mobile phone while accessing the same powerful tools found on their desktop phone.

By using ESI Intellitouch™ - the unique system-level integration between ESI solutions and our desktop phones - changes made on one device are reflected on all of the other connected devices linked to that user, such as a mobile smartphone, desktop phones, or the the ESI eConsole™ dashboard.

Dynamic, seamless integrations with popular platforms like MS Teams, Clio, Google and Outlook (and many others) help businesses deliver a professional experience to their customers. Advanced features such as SMS Texting, voicemail transcriptions, call recordings, video conferencing and screen sharing tools provide organizations a wealth of tools to improve their customer service and communications.

Businesses need to be available to communicate with their customers at all times, and ESI’s carrier-grade cloud infrastructure is optimized for maximum uptime and reliability. The network is also encrypted using the latest advanced security protocols to ensure safe and secure communications.

Solution Benefits

Businesses can elevate their communications and benefit from a host of powerful options in the cloud.

FEATURES:

• Automated Attendant (AA/IVR)
• Busy Lamp Field (BLF)
• Call History
• Call Management
• Call Recording
• Call Routing & Scheduling
• Chat
• Click-to-Call
• Company Directory
• Direct Personal Number (DID)
• Do Not Disturb (DND)
• Hot Desking
• Multi-Call Handling
• Music on Hold (MoH) Management
• SMS/Text Messaging
• Speech Recognition in AA
• Unlimited Local & Long Distance Calling
• User Presence Status
• Visual Voice Mail
• Voice Mail to Email
• Voice Mail Transcriptions

ESI eCONSOLE™

This web-based management portal gives user’s an overview of all communication activities. Access voicemail messages, review call history and recordings, access SMS text messages, view contact information, see all coworkers’ presence status, and so much more.

CALL CENTER FEATURES*

Enterprise-level features provide access to in-depth reporting, analytics, voice and SMS-enabling queues, and customizable real-time performance dashboards to track call queue and agent activity. Maximize customer satisfaction by analyzing caller sentiment to quickly identify areas needing extra attention or follow-up. Agents and Supervisors using the web-based softphone, Webphone for Call Center™, have full call handling capabilities and graphed user statistics, plus easy access to queue information and call disposition. 

*Feature requires specific seat types.

Looking to add Cloud Telephony to your On-Premises solution?