ESI eCloud PBX™

Award-winning Cloud VoIP Business Phone Solution & Unified Communications Suite

Perfect for the modern distributed workforce, equipping users with easy-to-use, enterprise-grade features and the versatility to operate across various devices.

The comprehensive ESI eCloud PBX™ hosted VoIP solution features high-definition phones, smartphone applications, an online softphone, a user portal, CRM integrations, bulk SMS messaging, and much more.

This solution is perfect for Non-profits, Law firms, clinics, school districts and businesses of all sizes.

HD Desktop Phones with color displays
Smartphone & Softphone* Calling Apps to make Remote working as simple as in the office
Enterprise Feature Suite to maximize productivity and efficiency
User Dashboard for customizing settings with AI Assistant
Video Conferencing and Collaboration with AI analysis, transcriptions, notes, annotations, meta tags and more*
SMS Texting & Internal Chat for quick communication
Mass SMS Campaigns* for large-scale marketing
Call Center Features* to maximize your service levels
CRM/Practice Management integrations* like Clio, Google and Outlook and more than 100 other popular platforms.
MS Teams integrations available*
Faxing option available*
Elevator/Emergency Phone Failover options available*

*may require additional license(s) or subscriptions. Ask a certified ESI sales partner for details.

In addition to the flexibility and ease of use, the ESI eCloud PBX™ brings more game-changing benefits to your business, including:

Significant Savings over Dial Tone
Unlimited calling in North America^*
Five 9s reliability (99.999% uptime)^†
Lifetime Customer Warranty
Secure & Encrypted Conversations
Built-in Disaster Recovery

^*U.S., Canada & Mexico. Some restrictions apply.

^† Refers to ESI's cloud network, not customer's network.

ESI eCloud^™ uses an organization's existing high-speed Internet connection for voice calling.

cloud-connections

This allows for big savings by avoiding costly dial tone service and providing free calling in North America.*

* U.S., Canada & Mexico. Some restrictions apply.

Sync call data, settings, contacts and more for up to 3 devices via the ESI eCloud^™ network.

Cloud-Sync-v1

Additionally, the ESI eConsole^™ dashboard provides each user access to voicemails, transcriptions*, settings and more.

* Not all users have access to voicemail transcriptions by default.

If an ESI Data Center* has an outage, call data is automatically re-routed to keep calls flowing.

Data-Centers-Example

After customer Internet outage, phones will re-connect to ESI eCloud^™ network when customer Internet returns.

* Map does not reflect actual locations of ESI data centers.

ESI Cloud PBX™ Feature List:

ESI Athena™ A.I. Assistant
Automated Attendant (Multi-Language) with Speech Recognition
Automatic Software Updates
Busy Lamp Field (BLF)
Call History with Caller ID
Call Management Controls
(Forward, Hold, Mute, Park & Transfer)
Call Center Features*
Call Queues, Routing & Scheduling
Call Recording
Call Screening
Chat (Internal) & SMS Messaging
Click-to-Call Chrome Extension
Company Directory
Contacts Management
"Cradle-to-Grave" Call Details

Direct (DID) Numbers
Do Not Disturb (DND)
Drag-and-Drop Button Programming
e911 Management
Failover/Emergency Lines*
Faxing & Fax Management*
Find Me, Follow Me
Hot-Desking
Multi-Call Handling
Music-on-Hold (MoH) Management
Personal Conference Bridge
Presence Status (Internal)
Private Calling
Quality of Service (QoS) Tools
Robocall Mitigation
Single Sign On (SSO) & Multi-Factor Authentication (MFA)

Smartphone App (ePhoneGO 2™)
Softphone (Webphone™)*
SMS (Bulk) Campaigns**
SMS Texting
Text-to-Speech
Unlimited Local & Long Distance Calling‡
U.S.-based Support & Online Cloud Status
Video Conferencing with A.I. Collaboration**
Visual Voicemail™
Voicemail Downloading & Saving
Voicemail Greetings & Password Management
Voicemail-to-Email
Voicemail Transcriptions*
Web-based Administration

* May be included in certain seats, or an add-on.

** Separate service available through ESI, but not integrated with Cloud solution.

‡ U.S., Canada, and Mexico. Some restrictions apply.