The Challenge
Before upgrading to ESI’s eCloud PBX™, St. Charles Borromeo was using an on-premise ESI phone system that had served them well for years. However, they recognized the need to modernize their communications and move to the cloud to gain more flexibility.
They faced:
- Limited backup answering options for times when the receptionist was unavailable or call volumes spiked.
- No mobile solution, leaving staff unreachable when working away from their desks.
- A need for an easy-to-use administration portal so church staff could make simple system changes without waiting for outside support.
- Desire for updated hardware with new features while maintaining the familiar ESI phone design staff already knew.
The goal was to retain the reliability they trusted from their existing system while gaining the flexibility and features of a modern cloud solution.
The Solution
Working directly with ESI, the parish upgraded to the ESI eCloud PBX™ in both church and administrative offices.
Key solution highlights included:
- Auto attendant configured as a backup answering position and for after-hours operation.
- Mobile app integration so staff can make and receive calls from anywhere without missing important parishioner communication.
- Replacement of on-premise phones with new cloud-based ESI phones that kept the same look and feel as their previous models.
- User-friendly portal for quick administration of features like button mapping and call routing.
- Non-profit pricing to make the transition affordable.
- Hardware warranty and built-in disaster recovery for continued peace of mind.
The Results
With ESI’s eCloud PBX™, St. Charles Borromeo gained a modern, reliable communication system that keeps their staff connected and their parishioners well-served.
Key Benefits:
- Improved call handling with backup answering and after-hours coverage.
- Mobility features allowing staff to work from anywhere.
- Easy administration through an intuitive user portal.
- Updated hardware with the same ease of use staff enjoyed before.
- Lower costs with non-profit pricing.
- Reliable uptime with disaster recovery included.
- Responsive U.S.-based support for quick resolutions.
