The Challenge
Before upgrading to ESI, the church and school were operating on outdated phone systems that were not connected to each other.
They faced:
- No voicemail service, making it harder for staff to return calls with complete information.
- No interconnectivity between buildings, requiring separate dialing or manual transfers.
- Multiple phone bills for different locations, increasing costs and administrative workload.
- Limited mobility for staff who frequently moved between the six buildings on campus.
- Different call volume needs for the school and church, requiring a solution that could handle both.
The parish wanted a modern, connected phone system that would unify communication between buildings, lower costs, and add much-needed features like voicemail and mobile access.
The Solution
Working with Network Services Group, their trusted partner for 16 years, the church and school adopted the ESI eCloud PBX™ for all six buildings.
Key solution highlights included:
- 34 connected telephones across the campus, enabling direct extension dialing and BLF (Busy Lamp Field) visibility for all staff.
- Voicemail transcription service to capture detailed messages and improve follow-up.
- Auto attendant for after-hours calls and overflow handling.
- Mobile app integration so staff could make and receive calls from anywhere without missing important communications.
- Unified billing that replaced multiple phone bills with a single, lower-cost invoice.
- Non-profit pricing to make the upgrade affordable.
- Remote administration to reduce service costs and wait times.
The Results
With ESI’s eCloud PBX™, the church and school now enjoy streamlined, cost-effective communication across the entire campus.
Key Benefits:
- Seamless calling between all six buildings.
- Lower costs with one consolidated phone bill.
- Improved accessibility with voicemail for all staff.
- Mobility features to keep staff connected while moving around campus.
- U.S.-based support with technicians in Texas.
- Non-profit pricing to maximize budget efficiency.
- Built-in disaster recovery to ensure the system remains operational during outages.
