--- title: "One Campus, One System: Holy Souls Catholic Church Unifies Church and School Communications" description: Case study detailing how ESI helped Our Lady of Holy Souls Catholic Church upgrade their communications and save. image: https://www.esi-estech.com/hubfs/Estech_gfx/stock/bigstock-Diversity-Volunteer-Teamwork-F-463619833.jpg --- ![holy-souls-logo](https://www.esi-estech.com/hs-fs/hubfs/Estech_gfx/Case%20Studies/holy-souls-logo.png?width=403&height=125&name=holy-souls-logo.png) # One Campus, One System: Holy Souls Catholic Church Unifies Church and School Communications ![bigstock-Diversity-Volunteer-Teamwork-F-463619833](https://www.esi-estech.com/hs-fs/hubfs/Estech_gfx/stock/bigstock-Diversity-Volunteer-Teamwork-F-463619833.jpg?width=6016&height=4016&name=bigstock-Diversity-Volunteer-Teamwork-F-463619833.jpg) Industry Nonprofit/Charity Challenge The church and school operated on disjointed phone systems with no voicemail and no inter-building connectivity. When their legacy system failed, they needed a reliable, unified solution - fast. Results Working with its longtime ESI partner, the church and school adopted the ESI eCloud PBX™ for all six buildings. Key Benefits Significant Savings, Mobile Apps, Voicemail, Availability Status (BLF), Seamless Transfers, Easy Call Handling, Remote Administration, Local Presence, U.S.-based Support, Non-Profit Pricing, Voicemail Transcriptions [ www.holysouls.org ](https://www.holysouls.org/) 30 Cloud Seats 1 Location ![bigstock-Smiling-business-man-wearing-e-266144437](https://www.esi-estech.com/hs-fs/hubfs/Estech_gfx/stock/bigstock-Smiling-business-man-wearing-e-266144437.jpg?width=4800&height=3188&name=bigstock-Smiling-business-man-wearing-e-266144437.jpg) ## Customer Profile: **Our Lady of the Holy Souls Catholic Church**, located in Little Rock, Arkansas, serves a vibrant parish community of more than 1,500 families. The campus also includes a school that has been serving preschool through 8th grade students since 1927, offering faith-based education and community engagement. ### **ESI Certified Partner:** **[Network Services Group](https://www.nsgdv.com/)** Little Rock, Arkansas (501) 758-6058 ## The Challenge Before upgrading to ESI, the church and school were operating on outdated phone systems that were not connected to each other. They faced: - **No voicemail service**, making it harder for staff to return calls with complete information. - **No interconnectivity** between buildings, requiring separate dialing or manual transfers. - **Multiple phone bills** for different locations, increasing costs and administrative workload. - **Limited mobility** for staff who frequently moved between the six buildings on campus. - **Different call volume needs** for the school and church, requiring a solution that could handle both. The parish wanted a modern, connected phone system that would unify communication between buildings, lower costs, and add much-needed features like voicemail and mobile access. ## The Solution Working with [Network Services Group](https://www.nsgdv.com/), their trusted partner for 16 years, the church and school adopted the ESI eCloud PBX™ for all six buildings. Key solution highlights included: - **34 connected telephones** across the campus, enabling direct extension dialing and BLF (Busy Lamp Field) visibility for all staff. - **Voicemail transcription service **to capture detailed messages and improve follow-up. - **Auto attendant** for after-hours calls and overflow handling. - **Mobile app integration** so staff could make and receive calls from anywhere without missing important communications. - **Unified billing** that replaced multiple phone bills with a single, lower-cost invoice. - **Non-profit pricing** to make the upgrade affordable. - **Remote administration** to reduce service costs and wait times. ## The Results With ESI’s eCloud PBX™, the church and school now enjoy streamlined, cost-effective communication across the entire campus. Key Benefits: - **Seamless calling** between all six buildings. - **Lower costs **with one consolidated phone bill. - **Improved accessibility** with voicemail for all staff. - **Mobility features** to keep staff connected while moving around campus. - **U.S.-based support** with technicians in Texas. - **Non-profit pricing** to maximize budget efficiency. - **Built-in disaster recovery** to ensure the system remains operational during outages. ## Related case studies [![](https://www.esi-estech.com/hs-fs/hubfs/Estech_gfx/Case%20Studies/bigstock-Lviv-Ukraine--May-----T-131758058.jpg?width=1600&height=1600&name=bigstock-Lviv-Ukraine--May-----T-131758058.jpg) Nonprofit/Charity ### Faith & Community Connectivity: How ESI’s eCloud PBX™ Unites Churches and Schools for Better Communication ](https://www.esi-estech.com/case-studies/faith-and-community-connectivity?hsLang=en) [![](https://www.esi-estech.com/hs-fs/hubfs/Estech_gfx/Case%20Studies/bigstock-Priest-religion-man-happy-talk-238560127.jpg?width=1600&height=1600&name=bigstock-Priest-religion-man-happy-talk-238560127.jpg) Nonprofit/Charity ### Faith Meets Function: St. Charles Upgrades to the Cloud with Confidence and Cost Savings ](https://www.esi-estech.com/case-studies/st-charles-borromeo-church?hsLang=en) [![](https://www.esi-estech.com/hs-fs/hubfs/Estech_gfx/stock/bigstock--127136243.jpg?width=2739&height=2739&name=bigstock--127136243.jpg) Nonprofit/Charity ### Big Sandy Area Community Action Program Streamlines Operations and Cuts Costs with ESI’s eCloud PBX™ ](https://www.esi-estech.com/case-studies/big-sandy-area-cap?hsLang=en) ![](https://px.ads.linkedin.com/collect/?pid=3588748&fmt=gif)