Skip to content
Go to Cloud Home

Faith & Community Connectivity: How ESI’s eCloud PBX™ Unites Churches and Schools for Better Communication

Close-up of a candle and flame in hand of altar boy

Industry

Nonprofit/Charity

Challenge

Both churches faced similar communication struggles, and their goals were clear: implement modern, unified communication solutions that connect facilities, support mobility, and provide reliable service at an affordable price.

Results

ESI delivered eCloud PBX™ solutions tailored to each parish’s needs, working with trusted local partners to ensure a smooth rollout. Both parishes gained reliable, connected communication systems that improved efficiency and reduced costs.

Key Benefits

Significant Savings, Mobile Apps, Voicemail, Seamless Transfers, Easy Call Handling, Remote Administration, Local Presence, U.S.-based Support, Non-Profit Pricing, Voicemail Transcriptions

Priest-religion-man-confident-welcoming

Customer Profile:

Our Lady of the Holy Souls Catholic Church – Little Rock, AR

Serving more than 1,500 families, Our Lady of the Holy Souls operates a vibrant parish and a school serving preschool through 8th grade since 1927. The campus includes six separate buildings, each with unique communication needs.

St. Charles Borromeo Catholic Church – Nederland, TX

With nearly 100 years as a parish and more than 1,800 registered families, St. Charles Borromeo offers programs and ministries for all ages. The parish operates both church and administrative offices, with staff often working on the move.

The Challenge

Both churches faced similar communication struggles:

  • Outdated systems that didn’t connect multiple buildings.
  • No mobility features, leaving staff unreachable when away from desks.
  • High costs from managing separate phone bills for different locations.
  • Limited call routing flexibility, making it harder to adapt to varying call volumes.
  • Lack of voicemail or modern features to improve communication with parishioners and staff.

For both organizations, the goal was clear: implement a modern, unified communication solution that connects facilities, supports mobility, and provides reliable service at an affordable price.

The Solution

ESI delivered eCloud PBX™ solutions tailored to each parish’s needs, working with trusted local partners to ensure a smooth rollout.

For Our Lady of the Holy Souls Catholic Church:

  • Connected 34 telephones across six buildings, enabling direct extension dialing and BLF visibility.
  • Added voicemail service for better follow-up.
  • Installed an auto attendant for after-hours calls.
  • Consolidated to one phone bill at a lower cost with non-profit pricing.

For St. Charles Borromeo Catholic Church:

  • Installed a hosted system in both church and administrative offices.
  • Added auto attendant for backup and after-hours answering.
  • Provided mobile app integration so staff can make and receive calls anywhere.
  • Delivered easy-to-use telephones that staff were already familiar with from their previous ESI system.
  • Included hardware warranty and disaster recovery for ongoing reliability.

The Results

Both parishes gained reliable, connected communication systems that improved efficiency and reduced costs.

Key Benefits:

  • Seamless inter-building communication with extension dialing and BLF visibility.
  • Lower operational costs with consolidated billing and non-profit pricing.
  • Improved parishioner service with voicemail, call routing, and live-answer options.
  • Mobility features to keep staff connected anywhere on campus or in the community.
  • Reliable uptime with disaster recovery included.
  • U.S.-based technical support for fast and knowledgeable assistance.