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Big Sandy Area Community Action Program Streamlines Operations and Cuts Costs with ESI’s eCloud PBX™

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Industry

Nonprofit/Charity

Challenge

BSACAP relied on disconnected systems across multiple offices, leading to high costs and management headaches. Their old setup was holding back their ability to serve the community.

Results

ESI’s cloud-based system unified the organization, drastically cut monthly phone costs, and simplified administration. Staff now spend less time on tech and more time helping those in need.

Key Benefits

Significant Savings, Remote Administration, High Reliability, U.S.-based Support, Hardware Warranty, Non-Profit Pricing

www.bsacap.org
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Cloud Seats
6
Locations

"We’ve significantly reduced our phone bills, streamlined management across multiple locations, and freed up time to focus on what matters—serving our community. The transition was smooth and incredibly beneficial for our operations."

Deputy Director

@ Big Sandy Community Action Program

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Customer Profile:

Since 1965, the Big Sandy Area Community Action Program (BSACAP) has been dedicated to helping disadvantaged individuals and families in Eastern Kentucky achieve self-sufficiency. Operating 16 diverse programs across five counties, BSACAP addresses needs such as housing, employment and training, and energy assistance. With nearly 100 staff members and multiple field offices, effective communication is vital to delivering their services to the community.

The Challenge

BSACAP was operating on an aging on-premise phone system with independent phone systems spread across satellite offices. This setup created:

  • High operational costs due to multiple traditional telephone service bills.
  • Management headaches from maintaining separate systems in each location.
  • Inefficient communication between offices, limiting collaboration and responsiveness.

The organization needed a single, connected solution that would:

  • Link all satellite offices under one communication platform.
  • Reduce recurring costs and simplify administration.
  • Improve flexibility for staff to focus on service delivery rather than system maintenance.

The Solution

ESI delivered a cloud-based ESI eCloud PBX™ solution that unified BSACAP’s communications across all locations.

Key solution features included:

  • Seamless Connectivity Between Offices: All locations are now tied into one system, eliminating the barriers of independent phone lines.
  • Cloud-Based Flexibility: Staff can communicate and collaborate without being tied to a specific office, allowing them to better serve community needs in the field.
  • Non-Profit Pricing: Affordable rates made it possible for BSACAP to upgrade technology while remaining budget-conscious.
  • Centralized Administration: Management of the phone system is now simple and streamlined, reducing the time and effort needed to maintain it.
“Switching to ESI's cloud phone system has been a game-changer for our Community Action Agency.”

The Results

By moving to ESI’s eCloud PBX™, BSACAP dramatically improved both efficiency and cost-effectiveness in its daily operations.

Key Benefits:

  • Significant monthly cost savings from eliminating traditional phone service bills.
  • Connected satellite locations for better communication and coordination.
  • Easy system management with no more multi-system headaches.
  • Smooth transition with minimal disruption to services.
  • Non-profit pricing allowing reinvestment into community programs.
  • Annual rebates from ESI’s Success with Significance program.