ESI’s advanced applications add features and functionality to your ESI phone system, extending your benefits in key areas like call logging and call accounting. Managers utilize information and recordings gathered by the phone system to make informed decisions. Users' efficiency gets an added boost when they use timesaving tools like Click to Call and VIP7.
VIP7 is a feature-rich unified communications application that gives users simple, intuitive access to the tools they need. Users can easily view voice mail messages, calls, and chats, and access colleagues’ availability as well real-time views of call handling and service metrics.
Call Accounting Pro
Take the headache out of managing your company’s call records with ESI Call Accounting. With this application you will know that you always have the right information at the right time with full visibility of call activity on your ESI phone system. ESI Call Accounting’s intuitive design helps keep a handle on your communications costs, while reducing the time and effort required to retrieve the information.
Click to Call
Making calls should be as easy as a click of a mouse. With ESI Click-to-Call, switching between browsing the web and making outbound calls is just that easy! This state of the art application takes ESI Communications Servers and IP Server 900 systems to new heights, with an innovative design that allows your PC to be the control center of your desktop phone. When users see a phone number listed on a web page, simply clicking the link initiates a call from their phone.
ESI Recording Manager takes audio call logs and system call activities to new heights. Easily organize all of your call recording with this next-generation media management application. With unparalleled speed and a robust design, ESI Recording Manager has been developed to improve the overall performance of your business’ call handling needs. Whether your business is small, medium, or enterprise-level, ESI Recording Manager delivers the best performance in capturing, storing and analyzing call data.
ESI Screen Capture for ESI CPE systems is an add-on to ESI Media Management automatic call recording (call logging). This application allows an administrator to retrieve recorded “movies” of a PC user’s screen activity, with their phone conversation used as audio. This adds another level of assurance when it comes to quality control, employee training and monitoring, and/ or legal liability.
Time & Attendance Manager
ESI Time and Attendance Manager is one of the premier employee management programs on the market today. Its intuitive design is perfectly suited for small to medium-sized businesses, providing a seamless integration to your ESI telephone system. Tracking employee time, monitoring attendance and controlling unnecessary overtime are just a few benefits that this program has to offer.