Skip to content
Go to Cloud Home

Back on the Road in 24 Hours: NAPA Auto Parts Store Rescued from a 12-Day Outage

Napa-Auto-Parts-Retail-Store-Sign

Industry

Retail

Challenge

A 12-day system outage crippled NAPA’s Waxahachie store. Their existing provider failed to respond, leaving them in crisis and losing business by the day.

Results

Within 24 hours, ESI and c2mTech had the store back up and running with a stable, cloud-based phone system. NAPA regained full functionality with confidence in their new support partner.

Key Benefits

Emergency Recovery, High Reliability, Local Presence, U.S.-based Support, Built-in Redundancy

www.napaonline.com
8
Cloud Seats
1
Location
bigstock-Auto-Parts-Spare-Parts-Car-On--301180921

Customer Profile:

Founded in 1925, the National Automotive Parts Association (NAPA) is a trusted leader in distributing automotive replacement parts, accessories, and service items throughout North America. NAPA Auto Parts stores and AutoCare Centers supply professionals, do-it-yourselfers, and everyday drivers with over 500,000 products, ensuring cars, trucks, and equipment operate safely and efficiently.

ESI Certified Partner:

c2mtech

Carrollton, Texas
(972) 881-2268

The Challenge

The NAPA Auto Parts store in Waxahachie, TX, had replaced its legacy phone system a few years prior with another cloud solution. Unfortunately, they experienced a major service interruption—leaving the store completely without phone service for 12 days.

During this outage:

  • The store’s provider was unresponsive and unable to resolve the issue.
  • Every day without service meant lost sales and dissatisfied customers.
  • Customer service was severely impacted, risking long-term relationships with clients and vendors.
  • NAPA needed an immediate solution from a trusted provider that could get them operational quickly and provide dependable service going forward.

The Solution

NAPA turned to c2mtech, an ESI Certified Reseller, after seeing the success of other NAPA locations using ESI systems.

c2mtech and ESI:

  • Responded immediately and restored phone service within 24 hours of initial contact
  • Implemented the ESI eCloud PBX™ with superior backup redundancy, ensuring the store could remain operational even during service interruptions.
  • Provided Texas-based customer service and technical support for fast, local assistance.
  • Delivered a certified manufacturer-backed solution with proven reliability, uptime, and customer satisfaction.

The Results

The Waxahachie NAPA Auto Parts store went from a complete communications outage to a stable, reliable system in just one business day.

Key Benefits:

  • Rapid restoration of service in under 24 hours.
  • Superior backup redundancy to prevent future extended outages.
  • Local, Texas-based support for faster resolutions.
  • Proven reliability from a certified ESI reseller.
  • Peace of mind knowing their phone system is backed by both ESI and c2mtech.