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Multi-Location Power: How ESI’s eCloud PBX™ Connects and Empowers Distributed Teams

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Industry

Various

Challenge

While each organization operates in different industries, they all faced similar multi-location communication challenges that were impacting their ability to respond quickly, work collaboratively, and deliver the level of service their customers and communities expected.

Results

ESI’s eCloud PBX™ provided each organization with a unified, cloud-based communication platform designed for multi-location operations, addressing their issues and preparing them for future growth.

Key Benefits

Significant Savings, Mobile Apps, Seamless Transfers, Easy Call Handling, Remote Administration, High Reliability, Local Presence, U.S.-based Support, Scalability, Built-in Redundancy, Hardware Warranty, Voicemail Transcriptions

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Customer Profile:

AKRS Equipment Solutions

A leading John Deere dealership network across Nebraska, Kansas, and beyond, AKRS offers agricultural, commercial, and residential equipment sales, service, and support. With multiple dealership locations and a growing customer base, seamless communication between teams and customers is essential.

Big Sandy Area Community Action Program (BSACAP)

Based in Eastern Kentucky, BSACAP operates 16 programs across five counties to help disadvantaged individuals and families become self-sufficient. With multiple field offices, they rely on quick and clear communication to serve their community effectively.

Willow Bridge Property Company

Founded in 1965 and headquartered in Dallas, TX, Willow Bridge manages both new construction and existing residential communities across the globe. Leasing offices at every property need consistent, easy-to-use communication tools to serve residents and prospects efficiently.

The Challenge

While each organization operates in different industries, they all faced similar multi-location communication challenges:

  • Disjointed systems across sites, making collaboration and call transfers difficult.
  • Limited mobility for staff who travel between offices, locations, or in the field.
  • High operational costs from maintaining separate, outdated phone systems.
  • Inconsistent call handling, leading to missed opportunities or slower service.
  • A need for scalable solutions to accommodate growth without sacrificing reliability.

These challenges were impacting their ability to respond quickly, work collaboratively, and deliver the level of service their customers and communities expected.

The Solution

ESI’s eCloud PBX™ provided each organization with a unified, cloud-based communication platform designed for multi-location operations.

Key solution features included:

  • Standardized hardware across all sites, reducing training needs when staff travel.
  • Mobile app integration so employees can work from anywhere without missing calls.
  • Flexible call routing and ring assignments to ensure live answers and smooth transfers.
  • Centralized administration for simplified management across locations.
  • Non-profit pricing for eligible organizations, helping stretch budgets further.
  • Scalable architecture to easily add new locations or users as needed.

The Results

The move to ESI’s eCloud PBX™ transformed communication for all three organizations:

Key Benefits:

  • Seamless connectivity between all locations for improved collaboration.
  • Lower operational costs through the elimination of multiple service providers.
  • Mobility for field staff, leasing agents, and traveling team members.
  • Consistent, reliable service with U.S.-based technical support.
  • Efficient call handling that reduces missed calls and improves customer experience.
  • Future-ready scalability to keep pace with business growth and expansion.