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Saving Funds, Gaining Support: ESI Helps Jefferson City USD Cut Costs and Complexity

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Industry

Education

Challenge

The district’s previous VOIP system was costly, outdated, and hard to manage. Replacing 1,200 phones felt overwhelming until ESI presented a compelling alternative.

Results

ESI’s team streamlined the transition with hands-on support, with a projected six-figure savings over five years. Today, they enjoy modern phones, fast support, and simple administration.

Key Product(s)

Significant Savings, Mobile Apps, Desktop Phones, Easy Call Handling, Remote Administration, High Reliability, U.S.-based Support, Scalability, Hardware Warranty

www.jcschools.us
1,200+
Cloud Seats
20
Locations
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Customer Profile:

Jefferson City Unified School District (JCUSD) serves a diverse student population through multiple elementary, middle, and high schools, as well as district administrative offices. With a commitment to academic excellence and community engagement, JCUSD relies on clear and reliable communications to connect staff, students, and parents across its campuses.

The Challenge

JCUSD’s existing phone system was outdated, costly to maintain, and lacked the flexibility required for a large, multi-campus school district.

The district faced several pressing challenges:

  • Aging on-premise system with limited features and increasing maintenance costs.
  • No centralized administration, requiring time-consuming management at individual sites.
  • Inconsistent communication capabilities across different schools.
  • Limited mobility options, making it difficult for staff to stay connected when away from their desks or traveling between campuses.
  • The district needed a modern, cloud-based solution that would unify communications across all schools and provide scalable features for future needs.

The Solution

ESI delivered the eCloud PBX™ to modernize and unify JCUSD’s communications infrastructure.

Key solution highlights included:

  • Cloud-based solution connecting all schools and administrative buildings under one platform.
  • Consistent ESI telephones across the district, so staff could easily operate phones at any location.
  • Mobile app integration to enable teachers, administrators, and support staff to take calls and manage communications while on the move.
  • Flexible call routing for main offices, allowing calls to be answered live or redirected to backup lines during peak times.
  • Centralized administration so IT staff could manage the entire phone system from one interface.
  • U.S.-based technical support for fast and reliable assistance.

The Results

With ESI’s eCloud PBX™, Jefferson City USD now operates with a unified, flexible, and future-ready communications system.

Key Benefits:

  • Seamless connectivity between campuses, improving collaboration and efficiency.
  • Reduced maintenance and operational costs by eliminating outdated hardware and service contracts.
  • Mobility for staff to stay connected from any location.
  • Custom call routing to ensure important calls are answered promptly.
  • Centralized management for faster updates and issue resolution.
  • Peace of mind knowing the system is backed by U.S.-based support and built-in disaster recovery.