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Powering Precision Ag: ESI Unites Locations for John Deere Dealer AKRS

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Industry

Retail

Challenge

AKRS struggled with inconsistent communications across several branches, making it difficult to coordinate teams and serve customers efficiently.

Results

ESI unified all locations on one scalable platform with advanced routing and mobile access. The dealership group is now positioned for better internal coordination and customer service excellence.

Key Benefits

Mobile Apps, Remote Administration, Auto Attendant, Emergency Recovery, High Reliability, U.S.-based Support, Scalability, Built-in Redundancy, Hardware Warranty

www.akrs.com
600+
Cloud Seats
25+
Locations
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Customer Profile:

AKRS Equipment Solutions is a leading John Deere dealership network serving customers across Nebraska, Kansas, and beyond. Specializing in agricultural, commercial, and residential equipment, AKRS offers sales, service, and parts support to help customers maximize productivity in the field and on the job.

The Challenge

AKRS expanded its footprint, the company needed a communication system capable of supporting multiple dealership locations while maintaining consistent, high-quality service for customers and employees.

They faced:

  • Disjointed phone systems across locations, making it difficult to transfer calls or collaborate efficiently.
  • Limited mobility for employees working in the field or traveling between stores.
  • Inefficient call handling, with no centralized way to ensure calls reached the right person promptly.
  • A need for scalability, as new locations would be added in the future.
  • The existing setup was slowing down operations, impacting responsiveness to customers, and creating unnecessary complexity for the IT team.

The Solution

AKRS partnered with ESI to implement the ESI eCloud PBX™, providing a unified communication platform for all locations.

Key solution features included:

  • Cloud-based solution connecting all dealership locations under one platform.
  • Consistent hardware across all sites so employees can easily use phones no matter where they work.
  • Robust mobile app allowing sales and service staff to stay connected while in the field, at a job site, or traveling between stores.
  • Flexible call routing to direct customer calls to the right location or team member without delays.
  • Centralized administration enabling IT staff to manage all locations from one interface, saving time and reducing complexity.

The Results

With ESI’s eCloud PBX™, AKRS Equipment Solutions improved communication, streamlined operations, and enhanced the customer experience across its growing dealership network.

Key Benefits:

  • Seamless communication between all locations, improving collaboration.
  • Mobility for staff to handle calls from anywhere, ensuring customers are always served.
  • Efficient call handling with flexible routing options to reduce missed calls.
  • Ease of management through centralized administration tools.
  • U.S.-based support for quick, reliable assistance.
  • Scalable solution ready to grow with the company’s expansion plans.