Implementation Tech I

Plano, TX


ESI Hosted Services


  • Demonstrate technical leadership with incident handling and troubleshooting
  • Execute end-to-end new customer deployment, including:
    • CPE Data Switch and router configuration
    • Hosted turn-up and deployment
    • Voice and data routing adjustments
    • Gathering appropriate information to provision customer Domain’s
  • Identify, diagnose, and resolve complex problems with the voice and data infrastructure as the new deployment occurs
  • Create and maintain comprehensive documentation for all implemented solution
  • Provide pre-sales and post-sales technical support
  • impact and maximizing the productivity of company resources
  • Obtain and maintain required certifications for partnership with key vendors
  • Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in a professional organization
  • Other duties as directed by Management


  • Associate degree in Computer Science or Equivalent experience
  • Current CCNA certification or equivalent
  • Hands-on experience implementing, administrating network devices, setting and maintaining policies and rights/security within a service provider environment
    • Firewalls
    • Cisco and Juniper network switches
    • Cisco and Juniper routers
    • HP, Dell server platforms
    • Linux and FreeBSD expertise
    • Previous responsibility for providing customer support
  • Demonstrable level of competence including:
    • A understanding of the OSI network model, Ethernet, and TCP/IP networking
    • Intermediary knowledge on IP routing protocols like BGP, OSPF and IS-IS
    • Working knowledge of common network monitoring and security utilities
  • Ability to learn very specialize systems in a short period of time
  • Passion for voice communication products & services.
  • Excellent communication and interpersonal skills
  • Excellent customer presentation skills
  • Strong oral and written communication skills.
  • Minimum of 2 years supporting VoIP infrastructure
  • Minimum of 4 years working in a Service Provider environment
  • Must be willing to work on non-standard shifts
  • CCNP Desired

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