Implementation Engineer (Network Engineer II) (201314)

Plano, TX


Please refer to job 201314 when submitting your résumé.


ESI Hosted Services


  • Demonstrate technical leadership with incident handling and troubleshooting.
  • Execute end-to-end new customer deployment, including:
  • Voice switch customer termination configuration.
  • CPE data Switch and router configuration.
  • WAN turn-up and deployment.
  • Voice and data routing adjustments.
  • Interface with carrier and telecom providers on NNI provisioning.
  • Interface with LECs and NeuStar for number portability.
  • Identify, diagnose, and resolve complex problems with the voice and data infrastructure as the new deployment occurs.
  • Create and maintain comprehensive documentation for all implemented solutions.
  • Provide pre-sales and post-sales technical support.
  • Help coordinate system maintenance and changes while minimizing customer impact and maximizing the productivity of company resources.
  • Obtain and maintain required certifications for partnership with key vendors.
  • Secures network system by establishing and enforcing policies, as well as defining and monitoring access.
  • Update job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, and participating in professional organizations.
  • Other duties as directed by management.


  • Associate degree in computer Science or equivalent experience.
  • Current CCNA certification or equivalent.
  • Hands-on experience implementing, administrating network devices, setting and maintaining policies and rights/security within a service provider environment:
  • Firewalls.
  • Cisco and Juniper network switches.
  • Cisco and Juniper routers.
  • HP and Dell server platforms.
  • Linux and FreeBSD expertise.
  • Previous responsibility for providing customer support.
  • Strong knowledge of SIP Trunking and Hosted Environment
  • Demonstrable level of competence, including:
  • A understanding of the OSI network model, Ethernet, and TCP/IP networking.
  • Intermediary knowledge on IP routing protocols such as BGP, OSPF, and IS-IS.
  • Working knowledge of common network monitoring and security utilities.
  • Ability to learn very specialized systems in a short period of time.
  • Be capable of analyzing, decoding, and troubleshooting SIP traces, network sniffer capture data, IP routing data, and syslog data.
  • Passion for voice communication products and services.
  • Excellent communication and interpersonal skills.
  • Excellent customer presentation skills.
  • Strong oral and written communication skills.
  • Minimum of two years’ experience supporting VoIP infrastructure.
  • Minimum of four years’ experience working in a service provider environment.
  • Must be willing to work during non-standard shifts.

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