Downloadables
Important:
Software published by Estech Systems, Inc. (“ESI”) on this Web site is copyrighted by ESI. All right, title, and interest in and to the Software remains with ESI, and the Software may not be published on, or linked to from, other (non-ESI) Web sites without the express written permission of ESI.
- VIP software and User’s Guide
- ESI Personal Programmer software and User’s Guide
- ESI Media Manager software and User’s Guide
- ESI Video Viewer software and User’s Guide
- Esi-Check software and User’s Guide
- Administrator-only software
- Documentation for ESI systems
VIP software and User’s Guide
Important notes
- VIP is available in two editions:
- Standalone edition (SE) (currently version 5.5.7).
- Microsoft Outlook-integrated edition (currently version 3.18.9).
- If upgrading to a version of VIP that supports 64-bit Windows, it is imperative that the
previous installation of VIP be uninstalled via the Windows Add/Remove Programs Control Panel. This table describes Windows
support by various VIP versions and editions [SE or Outlook-integrated (“OL”)]:
VIP software Support for Windows version Edition Version(s) 7 Vista* XP SP3 2000 64-bit 32-bit 64-bit 32-bit 64-bit 32-bit 32-bit SE 5.4.1
and higher
SE Below
5.4.1OL 3.18.1
and higherOL 3.15.3
or higher;
below 3.18.1OL Below
3.15.3*The Outlook-integrated edition of VIP is incompatible with Vista Business SP1 (32- or 64-bit) running Outlook 2007. - VIP and ESI Personal Programmer are mutually exclusive.
- Before downloading VIP, consult your ESI Reseller (who is responsible for your ESI technical support) to confirm that it will work with your particular system installation.
- Licensing controls whether, when installed on a user’s PC, VIP SE 5.5.7 or VIP 3.18.9 will take the form of a particular VIP application.†
- A user can change editions of a VIP application — i.e., from VIP SE to the Outlook-integrated edition of VIP, or vice versa — at no charge. For example, a licensed VIP ACD Agent user who currently has the Outlook-integrated edition can change to VIP ACD Agent SE at no charge. However, to change editions, the user must first uninstall the currently installed edition (via the Windows Add/Remove Programs Control Panel), to ensure there is no conflict when the new edition is installed.
- Carefully follow the installation instructions in the VIP Setup and User’s Guide.
IMPORTANT:- If the VIP Installer prompts you to Repair or Remove VIP, this means that VIP is already installed on this PC. In that case:
- Select the Remove button (it will mention your installed VIP version) and click Finish.
- When the removal is complete, run the VIP Installer again and, this time, click Install to install VIP.
- Additional step ONLY if you are licensed† for VIP ACD
Supervisor . . .
In order to run reports, VIP ACD Supervisor users must install Crystal Reports separately. To do so, follow this procedure AFTER installing VIP :- Download the self-extracting archive for CRMerge.
- Run this archive to extract CRMerge.msi (or CRMerge).
- Run CRMerge.msi (or CRMerge).
- Additional step ONLY if you are licensed† for VIP Softphone AND will be using a Plantronics headset
with your PC . . .
Do the following AFTER installing VIP :- Download the self-extracting archive for the Plantronics_Device.msi driver installer.
- Run this archive to extract Plantronics_Device.msi (or Plantronics_Device).
- Run Plantronics_Device.msi (or Plantronics_Device) to set up Plantronics headset use on your PC.
- If the VIP Installer prompts you to Repair or Remove VIP, this means that VIP is already installed on this PC. In that case:
- Use the VIP ACD Supervisor documentation only if you are licensed† for that particular VIP application.
- Each document is a standard .PDF file. If you have difficulty viewing its contents, visit this page on the Adobe Web site to obtain the free software application, Adobe Reader.
- If you’re just curious as to what the various VIP applications are, visit the VIP section of ESI’s Web site.
†
If you need help with licensing, consult your ESI Reseller.
| Item | ESI part # | Vers./Rev. | Link (size) |
| VIP SE (“VIP_SE_5_05_07.exe”) | — | 5.5.7 | 12,144,640 |
| VIP, Outlook-integrated edition (“VIP_3_18_09.exe”) | — | 3.18.9 | 13,168,640 |
| VIP Setup and User’s Guide | 0450-0513 | V | 4,433,488 |
| VIP ACD Supervisor Setup and User’s Guide | 0450-0986 | J | 6,076,802 |
| CRMerge (“CRMerge.exe”) (Needed only if this will be a VIP ACD Supervisor installation; see “IMPORTANT” information above) |
61,571,072 | ||
| Plantronics device driver installer
(“Plantronics_Device.exe”) (Needed only if this will be a VIP Softphone installation AND you’ll be using a Plantronics headset on your PC; see “IMPORTANT” information above) |
323,584 | ||
ESI Personal Programmer
software and User’s Guide
Important:
VIP and ESI Personal Programmer are mutually exclusive.
| Item | ESI part # | Vers./Rev. | Link (size) |
| ESI Personal Programmer software (“ESI_Pers_Prog_1-1-8.exe”) | — | 1.1.8 | 8,880,128 |
| ESI Personal Programmer Setup and User’s Guide | 0450-1160 | C | 1,134,342 |
ESI Media Manager software and User’s Guide
Important:
Your business must be using an ESI Communications Server and have certain licensing to use this software. Furthermore, the degree to which even a licensed user can use this software is set up and determined by your ESI Reseller (who is responsible for your ESI technical support). Before downloading this software, consult your ESI Reseller to confirm that it will work with your particular system installation.
| Item | ESI part # | Vers./Rev. | Link (size) |
| ESI Media Manager software (“ESI_Media_Mgr_3-0-1-11.exe”) | — | 3.0.1.11 | 13,680,640 |
| ESI Media Manager Setup and User’s Guide | 0450-1239 | C | 1,311,275 |
ESI Video Viewer software and User’s Guide
Important:
Your business must be using an ESI Communications Server and have certain licensing to use this software. Furthermore, the degree to which even a licensed user can use this software is set up and determined by your ESI Reseller (who is responsible for your ESI technical support). Before downloading this software, consult your ESI Reseller to confirm that it will work with your particular system installation.
| Item | ESI part # | Vers./Rev. | Link (size) |
| ESI Video Viewer software (“ESI_Vid_Viewer_2-00-01-02.exe”) | — | 2.0.1.2 | 9,043,968 |
| ESI Video Viewer User’s Guide | 0450-1214 | C | 1,106,398 |
Esi-Check software and User’s Guide
Important notes
- Consult the User’s Guide (downloadable, below) for instructions on installing and using Esi-Check. We recommend you read this short document before downloading Esi-Check.
- For use only by IP phone users to monitor their phones’ network connections.
| Item | ESI part # | Vers./Rev. | Link (size) |
| Esi-Check software (“EsiCheck.exe”) | — | 1.4.0 | 2,281,472 |
| Esi-Check Setup and User’s Guide | 0450-1079 | B | 266,993 |
Administrator-only software
Important:
System Administrators, download and install this software only in consultation with your ESI Reseller. The software requires use of an Installer or Administrator password.
An ESI Communications Server running system software version xx.5.42 (or higher) must be administrated using ESI System Administrator 1.2.14.16 (or higher). If necessary, consult your ESI Reseller for more details.
| Item | ESI part # | Vers./Rev. | Link (size) |
| ESI System Administrator software* | — | 1.2.14.17 | 8,253,440 |
| Esi-Admin software** | — | 4.14.13 | 10,276,864 |
*
Vista-compatible. For use with only ESI Communications Servers (introduced March, 2007).
**
Not for use with ESI Communications Servers.
Phone system documentation
(User’s Guides and Administrator’s Manuals)
Select the ESI system you’re using.(If not sure, ask your System Administrator.) |
Current
|
Discontinued |
These are standard .PDF files. To download a file (rather than just view it on-screen), right-click it and select Save Target As... or Save Link As (varies by browser).
Current systems
| ESI Communications Servers (ESI-1000 • ESI-600 • ESI-200 • ESI-100 • ESI-50 • ESI-50L) |
|||
| Item | ESI part # | Vers./Rev. | Link (size) |
| ESI Feature Phone User’s Guide for ESI Communications Servers [except ESI-50L] | 0450-1047 | N | 3,599,000 |
| ESI Feature Phone User’s Guide for the ESI-50L Communications Server | 0450-1135 | H | 2,426,362 |
| ESI 60 Guide (legal-sized) For ESI 60 Business Phone models |
0450-1310 | C | 168,288 |
| ESI 40 Guide (legal-sized) For ESI 40 Business Phone models |
0450-1309 | C | 170,901 |
| ESI Phone Systems Quick Reference Guide (legal-sized) For 24-Key Feature Phone and legacy 48-Key Feature Phone |
0450-0556 | E | 241,671 |
| ESI Digital/Local IP Cordless Handset II Guide (legal-sized) | 0450-1197 | B | 244,630 |
| ESI Remote IP Cordless Handset II Guide (legal-sized) | 0450-1199 | A | 258,544 |
| ESI [original] Digital/Local IP Cordless Handset Guide (legal-sized) | 0450-0839 | D | 183,476 |
| ESI [original] Remote IP Cordless Handset Guide (legal-sized) | 0450-0948 | A | 182,937 |
| ESI Presence Management User’s Guide | 0450-0793 | G | 197,244 |
| ESI Cellular Management User’s Guide | 0450-1189 | G | 201,782 |
| ESI Bluetooth Headset Interface Installation Instructions and Quick-Start Guide | 0450-1190 | D | 32,587 |
| ESI Mobile Messaging User’s Guide | 0450-1232 | D | 140,494 |
| ESI Communications Servers Administrator’s Manual [not for ESI-50L] |
0450-1048 | M | 1,028,695 |
| ESI-50L Administrator’s Manual | 0450-1152 | E | 549,494 |
| ESI Presence Management Administrator’s Manual | 0450-0795 | F | 315,583 |
| ESI C-Plus | |||
| Item | ESI part # | Vers./Rev. | Link (size) |
| ESI C-Plus User’s Guide | 0450-1177 | D | 2,148,085 |
| ESI Phone Systems Quick Reference Guide (legal-sized) | 0450-0556 | E | 241,671 |
| ESI [original] Digital/Local IP Cordless Handset Guide (legal-sized) | 0450-0839 | D | 183,476 |
| ESI C-Plus Administrator’s Manual | 0450-1180 | D | 239,539 |
| IVX C-Class | |||
| Item | ESI part # | Vers./Rev. | Link (size) |
| ESI Feature Phone User’s Guide for IVX C-Class with voice mail |
0450-0329 | E | 787,991 |
| ESI Phone Systems Quick Reference Guide (legal-sized) | 0450-0556 | E | 241,671 |
| IVX C-Class Administrator’s Manual | 0450-0379 | E | 226,844 |
| IVX C-Class Administrator’s Worksheets | 0450-0380 | B | 36,742 |
| ESI Feature Phone User’s Guide for IVX C-Class [with no voice mail] |
0450-0512 | B | 571,342 |
| ESI Feature Phone User’s Guide for IVX C-Class with Integrated Answering Machine [This model was discontinued May 1, 2004.] |
0450-0483 | A | 1,549,342 |
Select your system • Top of page
Discontinued systems
| IVX X-/E-/S-Classes | |||
| Item | ESI part # | Vers./Rev. | Link (size) |
| ESI Feature Phone User’s Guide for IVX X-Class and IVX E-Class |
0450-0366 | M | 2,166,682 |
| ESI Feature Phone User’s Guide for IVX S-Class with voice mail |
0450-0467 | N | 1,526,242 |
| ESI Feature Phone User’s Guide for IVX S-Class with Integrated Answering Machine |
0450-0484 | H | 1,369,895 |
| ESI Phone Systems Quick Reference Guide (legal-sized) | 0450-0556 | E | 241,671 |
| ESI [original] Digital/Local IP Cordless Handset Guide (legal-sized) | 0450-0839 | D | 183,476 |
| ESI Presence Management User’s Guide | 0450-0793 | G | 197,244 |
| IVX X-Class Administrator’s Manual | 0450-0507 | F | 711,529 |
| IVX X-Class Administrator’s Worksheets | 0450-0508 | C | 104,546 |
| IVX E-Class Administrator’s Manual | 0450-0328 | H | 698,189 |
| IVX E-Class Administrator’s Worksheets | 0450-0378 | D | 104,284 |
| IVX S-Class Administrator’s Manual | 0450-0458 | K | 342,196 |
| IVX S-Class Administrator’s Worksheets | 0450-0459 | C | 89,632 |
| IP E-Class (IP 200e • IP 40e) | |||
| Item | ESI part # | Vers./Rev. | Link (size) |
| ESI Feature Phone User’s Guide† | 0450-0366 | J | 1,522,749 |
| ESI Phone Systems Quick Reference Guide (legal-sized) | 0450-0556 | E | 241,671 |
| IP E-Class Administrator’s Manual | 0450-0381 | D | 543,034 |
| IP E-Class Administrator’s Worksheets | 0450-0382 | A | 139,726 |
†
ESI issued no IP E-Class-only version of this document, so use this older revision of the
combined X-/E-Class User’s Guide — and only for IP E-Class.
For a User’s Guide for IVX X-Class and IVX E-Class, consult their version, above.
| IP Series (IP 200 • IP 40) | |||
| Item | ESI part # | Vers./Rev. | Link (size) |
| IP Series User’s Guide | 0450-0189 | C | 489,415 |
| Esi-Link-related supplement | 0450-0338 | B | 172,452 |
| Remote Phone-related supplement | 0450-0282 | D | 126,821 |
| IP Series Administrator’s Manual | 0450-0194 | C | 248,907 |
| IVX 128 Plus | |||
| Item | ESI part # | Vers./Rev. | Link (size) |
| IVX 128 Plus User’s Guide | 0450-0200 | D | 594,685 |
| Esi-Link-related supplement | 0450-0338 | B | 172,452 |
| Remote Phone-related supplement | 0450-0282 | D | 122,314 |
| ESI Phone Systems Quick Reference Guide (legal-sized) | 0450-0070 | D | 546,907 |
| IVX 128 Administrator’s Manual | 0450-0086 | C | 171,627 |
| Administrator’s programming supplement | 0450-0202 | C | 140,333 |
| IVX 128 | |||
| Item | ESI part # | Vers./Rev. | Link (size) |
| IVX 128 User’s Guide | 0450-0073 | B | 563,697 |
| ESI Phone Systems Quick Reference Guide (legal-sized) | 0450-0070 | D | 546,907 |
| IVX 128 Administrator’s Manual | 0450-0086 | C | 175,990 |
| IVX 20 Plus | |||
| Item | ESI part # | Vers./Rev. | Link (size) |
| IVX 20 User’s Guide | 0450-0071 | B | 462,023 |
| IVX 20 Plus-related supplement | 0450-0162 | C | 188,945 |
| ESI Phone Systems Quick Reference Guide (legal-sized) | 0450-0070 | D | 546,907 |
| IVX 20 Administrator’s Manual | 0450-0087 | B | 278,390 |
| Administrator’s programming supplement | 0450-0157 | D | 152,279 |
| IVX 20 | |||
| Item | ESI part # | Vers./Rev. | Link (size) |
| IVX 20 User’s Guide | 0450-0071 | B | 457,693 |
| ESI Phone Systems Quick Reference Guide (legal-sized) | 0450-0070 | D | 546,907 |
| IVX 20 Administrator’s Manual | 0450-0087 | B | 274,030 |
| Original IVX | |||
| Item | ESI part # | Vers./Rev. | Link (size) |
| IVX Power User’s Guide | 0200-0004 | A | 496,134 |
| IVX Administrator Manual | 0200-0013 | n/a | 457,871 |
Select your system • Top of page
Copyright © 2012 ESI (Estech Systems, Inc.). IVX is a registered trademark of ESI. Windows and Outlook are registered trademarks of Microsoft Corporation. Adobe, Adobe Reader, and the Adobe Acrobat logo are registered trademarks of Adobe Systems, Inc. Product specifications subject to change without notice.
