Call forwarding

Your station has been pre-programmed by the installer to “call-forward” your phone when it’s busy or doesn’t answer (usually to your mailbox). In addition, you can temporarily call-forward all of your calls to another station or another user’s mailbox.

On the ESI 60 Business Phone, ESI 40 Business Phone, or 48-Key Feature Phone:

1. Press CFWD to use the call forwarding feature.
2. To turn off call forwarding, press CFWD ∗.

On the 24-Key Feature Phone, an ESI Cordless Handset, or the legacy 12-Key Feature Phone:

1. Assign code 5 6 5 to a programmable feature key. This will make it a “call-forward-all-calls” key.
2. Press the key you programmed in the previous step and dial the extension number (or VOICE MAIL and then enter the mailbox number) to which the system should forward all calls.
3. To turn off call forwarding, dial 5 6 5 ∗ without selecting a destination and then hang up.

If you frequently call-forward your phone, you can program a programmable feature key as a call forwarding key to automatically turn forwarding on and off. If you always forward to the same extension, you can program a key with both 5 6 5 and the extension number (for more information, see “Programmable feature keys”). The call forwarding key will be solid green to indicate that it’s active.

Call forwarding/no-answer

One special form of call forwarding your phone can do is called call forwarding/no-answer. As the term implies, it’s a forwarding that occurs only after a call to your extension goes unanswered; so, essentially, this gives you a chance to answer the phone in case you’re there and wish to take the call, but automatically forwards as programmed if you’re either away from your phone or just choose not to take the call. You can set your phone to call-forward/no-answer to an extension or mailbox. For you to set this, either the extension must have an assigned call-forward/no-answer key assigned with code 5 6 7 (see “To set or cancel call forwarding/no-answer”).

When you set call forwarding/no-answer:

• Outside calls coming into the extension will ring there for a predetermined time and then be forwarded to a designated extension or mailbox.
• If the call isn’t answered within a predetermined time, the caller will be routed to the original extension’s voice mailbox.
• If your extension is in DND mode, the call will be forwarded immediately to the extension or mailbox.
• If your extension is busy — i.e., off-hook on another call — and not in DND mode, call forwarding/no-answer won’t be followed; instead, call waiting will be initiated (if allowed) and if the call is not answered, will follow the fixed call forward setting (normally your voice mailbox).

To set or cancel call forwarding/no-answer:

1. Assign code 5 6 7 to a programmable feature key. This will make it a call-forward/no-answer key.
2. Press the programmed call-forward/no-answer key and enter the extension or mailbox to which you are forwarding.
3. Press # to confirm.
4. Press a scroll key to select either ENABLE or DISABLE for call forwarding/no-answer.
5. Press # to confirm.
   The call-forwarding/no-answer key will be lit solid green to indicate that call forwarding/no-answer is active, and will not be lit if call forwarding/no-answer is disabled.

Call forwarding/off-premises

You may also be able to call-forward to an outside number. This is called call forwarding/off-premises. When this is set, outside calls that are directed to your extension will be forwarded to the outside number. If the call isn’t answered in time (you must press 1 to answer the forwarded call, just as with off-premises “reach-me”), the caller will be routed to the extension’s voice mailbox.

To set:

1. Press CFWD (or a programmable feature key to which you have assigned 5 6 5.
2. Enter the number (including the line group access code, such as “9”) to which you’re forwarding.
3. Press # to confirm.

To cancel:

1. Press CFWD (or a programmable feature key to which you have assigned 5 6 5.
2. Press ∗ to cancel.

Call forwarding/no-answer/off-premises

You may also be able to call-forward/no-answer to an outside (“off-premises”) number. This is called call-forwarding/no-answer/off-premises. When this is set, outside calls that are directed to your extension will ring for a predetermined time, and then be forwarded to the outside number. If the call isn’t answered in time (you must press 1 to answer the forwarded call, just as with off-premises “reach-me”), the caller will be routed to the extension’s voice mailbox.

To set or cancel:

1. Press an assigned call-forwarding/no-answer programmable feature key if necessary, review the instructions for call forwarding/no-answer).
2. Enter the number (including the line group access code, such as “9”) to which you’re forwarding.
3. Press # to confirm.
4. Press a scroll key to select either ENABLE or DISABLE for call forwarding/no-answer.
5. Press # to confirm.
   The call-forwarding/no-answer key will be lit solid green to indicate that call forwarding/no-answer is active, and will not be lit if call forwarding/no-answer is disabled.