Call hold

This is used to place external callers on hold for retrieval from any station within the ESI system. (An analog station can’t place an internal call on hold, even if your particular ESI system allows an ESI phone to do so.)

Putting a call on hold

While on an outside call, FLASH and dial ∗ ∗. A short voice prompt will tell which line number the call is using; you’ll then receive internal dial tone.

Retrieving a call from on hold

From internal dial tone, dial ∗ ∗ and the line number where the call is on hold.
Dial ∗ ∗ 0 to answer the oldest held call in the system.

Hold recall

If a held call is not retrieved during the period of time (set by the Installer), it will recall to your phone if your station is idle. You’ll hear three short ring tones. Lift the handset; you’ll be connected to the held call.

If you’re on a call when the recall occurs, you’ll hear a call waiting tone. To toggle between the two calls, FLASH (or hang up, wait for ring, then answer).