Off-premises “reach-me”

After a caller has been forwarded to your voice mailbox and is listening to your personal greeting, this feature allows the caller to be forwarded to a number outside the system — i.e., a regular phone number rather than an extension.

Note:

This feature is activated only if your System Administrator enables it on your station.

To use this feature, follow these steps:

From your ESI phone, press PROG/HELP 6 2 1 and enter the telephone number to which you want calls forwarded when you’re off-premises. (This is also the same number used for message notification phone delivery (see “Off-premises message delivery”).
Record and activate personal greeting 2. Be sure to tell the caller to press 4 during the greeting to be connected to your alternate phone. (See the sample greeting, below.)

When you receive a call forwarded in this fashion, you’ll be prompted to “press any key” to accept the call. If you don’t answer the call, the caller is returned to your voice mailbox on the ESI system. Off-premises “reach-me” is available on guest mailboxes, as well.

Sample personal greeting 2 for off-premises “reach me”:

“Hello. This is Rick. I’m currently out of the office. To attempt to reach me on my mobile phone, please press 4 now. Otherwise, please leave me a message after the tone and I’ll return your call as soon as possible.”