Message retrieval

Message(s) waiting display

If you have at least one new message, your ESI desktop phone’s VOICE MAIL key (except on a legacy 12-Key Feature Phone) will blink and your 48-Key or 24-Key Feature Phone’s display will show the number of new and old messages in your mailbox. (A legacy 12-Key Feature Phone will display only the date and time.)

On an ESI Cordless Handset, an “envelope” icon on the display also appears when you have at least one new message.

Retrieving voice mail messages from your ESI phone

If using an ESI phone other than the ESI 60 Business Phone

1. Press VOICE MAIL.
2. Enter your password if required (you may change the requirement for a password in user programming menu 5).
3. The ESI phone system will start playback of messages with the oldest new message and continue until all messages are played. The display will show the origination of the message, the countdown duration of the message, whether new or old, and the time/date of when the message was left. (The 48-Key Feature Phone also shows running playback time in reverse.)

   	ESI phone with two-line display
   	ESI phone with three-line display (also shows running playback time in reverse)

4. At the end of each message, the ESI system prompts you for instructions (see the chart, “Keys’ functions during voice mail message retrieval,” below). Once you’ve learned these prompts, you can proceed more rapidly by pressing one of the appropriate keys at any time during a message or during a prompt.
5. To exit playback of messages, simply hang up your phone.

   Note:

   If you hang up during playback of a message, the system saves that message as new and all others not deleted.

If using an ESI 60 Business Phone

1. Press VOICE MAIL.
   The first time you press VOICE MAIL (or whenever you press the scroll keys to move to a different page of voice mail messages or recordings), the upper display will show:
   
2. Enter your password if required (you may change the requirement for a password in user programming menu 5).
3. 
   You’ll see that the phone’s lower display has updated to display your eight most recent voice mail messages, with each new message highlighted.
   Use the scroll keys below the lower display to see the next eight messages (press the left scroll key to scroll down and the right scroll key to scroll up.
4. You’ll also notice that each new message is associated with two programmable feature keys — one on the left side and one on the right side.
   For each message, pressing either programmable feature key updates the upper display’s first two lines with the message’s full Caller ID information.
   What else happens will depend on which of the two programmable feature keys you press:
   • Pressing the right-side programmable feature key causes the message’s time stamp to appear on the upper display’s third line.
     
   • Pressing the left-side programmable feature key causes the message to begin playing.
5. To select the next voice mail message, press the appropriate programmable feature key.

New message skip

When listening to new messages, press 9 twice (within two seconds) to save a message as new. This message will be played again as a new message the next time you access your voice mail.

Keys’ functions during voice mail message retrieval from an ESI phone

Key	Function	Description
1	Pause	Pauses for one minute or until 1 is pressed again.
2	Time and date/number toggle	Toggles the bottom line of the display between the message’s time/date and the caller’s number. (Applicable to 24-Key Feature Phone only. Not available from an analog phone or off-premises location.)
3	Reply	Replies to the originator of a message (possible only if message came from another user in the system). Record your reply at the tone and then press 1 to stop, after which the system returns you to your mailbox and the message to which you were replying.
4	Back up (rewind)	If pressed during message playback, rewinds four seconds for each key-press. If pressed after the playback has finished, returns to beginning of message.
5	Fast forward	Advances playback four seconds for each key-press. (Not available from an analog phone or off-premises location.)
6	Move	Moves a copy of the message to other users’ mailboxes. You may move the copy with or without an introduction. After the move, the system returns you to your mailbox and the original message.
7	Delete	Deletes the message from the mailbox (see “Message Recycle Bin”).
8	Fast-forward	Fast-forwards to end of message.
9	Save	Saves the message (it will play as an old message the next time you retrieve messages). Note: When you press 9 once to save the message as old, there is a short delay before the system tells you it has saved the message. To bypass this delay after pressing 9, just press # to hear the next message.
9 9	Save as new	Skips over a new message and leaves it as a new message (i.e., it will be played as a new message the next time you pick up messages). You must press the 9 key twice within two seconds.
REDIAL	Auto-callback	Exits your mailbox without erasing the message, and then automatically dials the number. (A local call may not be dialed correctly, depending on the limitations of the local dialing plan. You may need to dial some of these calls manually.) (Not available from an analog phone or off-premises location.)
ESI-DEX	Store	If Caller ID is present, saves to your Personal Dex for later use. (Not available from an ESI Cordless Handset, legacy 12-Key Feature Phone, analog phone, or off-premises location.)
#	Leave a message	Lets you record a message in one or more mailboxes. At the prompt, enter the desired mailbox number. Press # and then enter up to 65 mailbox numbers, using the phone’s dialpad and programmable feature keys. Mailboxes in a department count toward the maximum of 65.
∗	Check other box	Checks messages in another mailbox (may require a password, depending on the mailbox’s setting; see “Password”).

Retrieving voice mail messages using another user’s ESI phone

1. Press VOICE MAIL and then ∗.
2. Dial your extension number.
3. Follow the procedures described in “Retrieving voice mail messages from your ESI phone.”

Virtual Mailbox Key
(Not available on ESI Cordless Handset or legacy 12-Key Feature Phone.)

If you frequently pick up your messages from another user’s ESI phone or have others help pick up your messages, you may want to program a programmable feature key on that phone as a Virtual Mailbox Key for your mailbox. When you have new messages, the key will blink, press it to automatically connect to your mailbox. This feature doesn’t affect your ability to pick up messages from your own phone.

Retrieving messages from an off-premises location

You can pick up messages when away from the office or from an analog station. Since the display isn’t available to you, message handling will operate slightly differently.

To retrieve your message from a remote location:

1. If the auto attendant’s main greeting answers your call, press ∗ and enter your mailbox number. If the operator or another user answers your call, have the person transfer you (by pressing VOICE MAIL ∗ and then pressing your station key [or entering your mailbox number] and then hanging up).
2. If required, enter your password.
3. The ESI system will announce the number of new and old messages, and will start playback of messages starting with the oldest new message and continue until all messages and recordings have played or you press ∗ to disconnect.

For more information, click here.

Functions available during off-premises voice mail message retrieval

Key	Function	Description
2	Hear time/date	Pauses the message, plays the time/date when the message was left and resumes.
3	Reply	Replies to the originator of a message (possible only if message came from another user in the system). Record your reply at the tone and then press 1 to stop, after which the system returns you to your mailbox and the message to which you were replying.
4	Back up (rewind)	If pressed during message playback, rewinds four seconds for each key-press. If pressed after the playback has finished, returns to beginning of message.
5	Access user programming	Access certain user-programmable features. Note: Fast forward is not available from a remote location.
7	Delete	Deletes the message from the mailbox (see “Message Recycle Bin”).
8	Main greeting	Goes to the main greeting.
9	Save	Saves the message (it will play as an old message the next time you retrieve messages). Note: When you press 9 once to save the message as old, there is a short delay before the system tells you it has saved the message. To bypass this delay after pressing 9, just press # to hear the next message.
9 9	Save as new	Skips over a new message and leaves it as a new message (i.e., it will be played as a new message the next time you pick up messages). You must press the 9 key twice within two seconds.
0	Operator	Transfers you to the operator.
#	Leave a message	Lets you record a message in one or more mailboxes. At the prompt, enter the desired mailbox number. Press # and then enter up to 65 mailbox numbers, using the phone’s dialpad. Mailboxes in a department count toward the maximum of 65.
∗	Disconnect	Disconnects you from the system. Always press ∗ before hanging up (if you press it during message playback, the system will save the playing message and any other currently unsaved messages in your mailbox).