Leaving messages

If you call another station that is DND, busy or does not answer — or if you call a special mailbox (such as a guest or group mailbox) — you will be transferred to the mailbox. You can skip the mailbox’s personal greeting by pressing 1; this takes you directly to the record tone.

...directly in another user’s mailbox

The procedure for going directly to another user’s mailbox* without ringing his/her extension depends upon whether you do or don’t have that user’s extension set as one of your station keys (regarding references to the VOICE MAIL key, please note that, on a legacy 12-Key Feature Phone, you must have assigned one of the programmable feature keys to be a Voice Mail key):

• If you do, press VOICE MAIL and then the person’s station key.
• If you don’t, press VOICE MAIL and TRANSFER and then dial the extension number.

Either will connect you directly to that user’s personal greeting.

. . . in several users’ mailboxes, using a Quick Group

You can leave a direct message in several users’ mailboxes at the same time by pressing VOICE MAIL and entering the desired extensions — thus creating a Quick Group. You can also move messages or recordings to a Quick Group in the same manner. A Quick Group can contain up to 65 extensions, including those within a department. To enter each extension into a Quick Group, use your ESI phone’s dialpad or press a programmable feature key to which the extension has been assigned.