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“How-To” videos


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   For current systems

Programming the agent log-on/-off key

For only IP Server 900 (with proper licensing) and ESI Communications Servers
Not available on the legacy 12-Key Feature Phone

  1. Enter Help mode by pressing PROG/HELP.
  2. Press 3. Now, Help mode will describe each key you press.
  3. Press each programmable feature key to determine the location of the log-on/-off key (the keys have been assigned beginning with the lower left-hand programmable feature key).
  4. Press PROG/HELP again to leave Help mode.
  5. To program a new key location (or if one hasn’t been programmed previously):
    1. Hold down the desired programmable feature key for at least two seconds, to enter programming mode.
    2. Dial 5 plus the department number.
    3. Press the programmable feature key again.